Refund Policy

Last updated: 31 Aug, 2026 · Applies to all Leprestore orders

The short version

• Unstarted orders: 100% refund, always. Processed automatically — no review, no questions.
• If we cancel your order: 100% back, always — the partial-refund ladder never applies to cancellations on our side.
• Started orders: at least 70% / 50% / 30% back, depending on verified progress. These are floors, not ceilings.
• Money back is the default: issued to your original payment method within 14 days, zero fees. Instant store credit is an optional faster route — never forced.
• Crypto payments are refunded manually by our team — money at the fiat value of your payment, or instant store credit: your choice.
• Disputes are reviewed in 3–5 business days, and you see the progress math before the decision is final.
• Requesting a refund pauses your order immediately — progress is frozen while we review.

How refund decisions work

Your order — and this policy — is with Leprestore (Arcane Software Ltd). Every refund on this page is owed and paid by us, whichever service provider carried out your order.

There are two tracks:

• Automatic. Cancelling an order that hasn’t been started, or an order we cancelled ourselves, needs no review: the refund is processed as soon as you ask.
• Reviewed. Started orders and disputed cases go to our support team, which decides within 3–5 business days based on the evidence in How a dispute works. Individual review can only improve the outcome the published rules give you — never reduce it.

One honest exception: we may decline requests that are fraudulent or abusive — non-delivery claims contradicted by delivery records, repeated refund-and-repurchase patterns, or deliberately blocking your provider from completing the work.

When you get a 100% refund

• your order was canceled before the work started — by you or by us, for any reason including a simple change of mind;
• the order technically started but verified progress is zero;
• the service was not delivered;
• what was delivered doesn’t match the options you selected at checkout, as shown in your order confirmation, and you don’t want a redelivery;
• a dispute over your order was resolved in your favor.

For digital goods and account services, a full refund is also due when:

• your account was modified during the service in ways you didn’t authorize;
• your account received a penalty caused by our service — report it within 14 days of the penalty with the penalty notice; we check it against the provider’s session logs and the schedule agreed in your order chat;
• currency or items you purchased were removed or banned before delivery.

Partial refunds for started orders

These floors apply when you cancel an order that is in progress and being delivered as ordered. They never limit the 100%-refund cases above, they never apply when we cancel, and where consumer law entitles you to more — the law prevails.

The percentages are floors, not ceilings: support may refund more than the band amount, never less. Past 70%, finishing the remaining work is the fastest fair outcome — a money refund at that stage is only decided through review (for example, when the delivered work doesn’t match your order, or we can’t complete it — then you get the undelivered part back proportionally).

How progress is measured. By what can be verified in the game, per service type:

• Quantifiable services (dungeon runs, levels, rating, reputation): units completed vs. units ordered;
• currency and items: units delivered vs. units ordered;
• single-outcome services (one kill, one unlock): binary — delivered or not; a started but uncompleted attempt refunds by the 0% row above;
• luck-based farms (mounts, rare drops): documented attempts and time spent count as progress; the drop itself is only owed when the offer says “guaranteed”.

Where evidence conflicts, verifiable in-game progress prevails over provider reports and time spent. Before any partial refund is final, you see the completion assessment in your order chat and can dispute it with your own evidence.

Example: you ordered a 10-dungeon Mythic+ bundle and cancel after 3 runs. Progress is 30% — you get at least 70% back, as instant credit or to your card.

Requesting a refund pauses the order immediately: nothing is worked on and progress is frozen until the request is resolved.

If we cancel your order

If we cancel or can’t finish your order at any stage — no provider available, a game change made the service impossible, or any other reason on our side — the ladder above does not apply. You choose:

• 100% money back, if the delivered part is of no use to you on its own; or
• a proportional refund of the undelivered part, if you keep what was delivered; or
• completion of the service at no extra cost as soon as it becomes possible, if you prefer to wait.

How the money comes back

The default is your money, not our credit:

• To your original payment method. We issue the refund within 14 days of the decision — usually the same day. Banks and payment providers typically post it within 7–14 business days. Zero fees, full amount, always to the source the order was paid from. Orders paid from several sources are refunded proportionally to each; if your original method is closed or expired, tell support and we’ll agree an alternative.
• To your Leprestore balance — instantly, if you prefer. Choosing the instant credit doesn’t lock you in: within 30 days you can ask support to convert the unspent part to a payment-method refund. Amounts already spent stay spent; after 30 days the remainder stays as Leprecoins.

Cryptocurrency payments. A blockchain payment can’t be reversed automatically, so our team processes crypto refunds manually: we agree the route with you in chat and refund the fiat value of your payment captured at purchase — real money, not just store credit. If you’d rather not wait for manual processing, you can take the refund as an instant credit to your Leprestore balance instead.

Leprecoins fine print

• Refund credit is issued at the fiat value of your payment at the time of purchase;
• refund-credited Leprecoins never expire;
• Leprecoins are internal store credit: usable on any Leprestore order, non-transferable, with no cash value outside the store — they are an accounting record, not electronic money or a regulated financial product;
• if your account is closed with unspent refund credit on it, contact support — we’ll convert it under the payout rules above.

What we can’t refund

• Work already executed with the details you gave at checkout — wrong character, region, server or options. Caught it early? If the work hasn’t started, none of this matters: unstarted orders refund 100% regardless of the reason;
• penalties caused by your own actions during the service — logging in during a piloted boost against the schedule agreed in your order chat, third-party software, or conduct penalties unrelated to our service;
• price drops after your purchase — see Price changes;
• luck that didn’t land on a luck-based farm where the offer promised attempts, not a guaranteed drop, and the attempts are documented;
• fraudulent or abusive claims — see How refund decisions work.

Chargebacks — talk to us first

Your right to dispute a card charge with your bank is yours — this policy doesn’t and can’t take it away. Here is why our process first is the better move: our review takes 3–5 business days; a bank dispute typically takes weeks to months, and we respond to every chargeback with the full delivery evidence — order timeline, chat history and in-game records.

So: before going to your bank, open a dispute with our team — the Help section in your order or the 24/7 live chat (a message to your provider’s order chat alone doesn’t reach us) — and give the review the full 3–5 days. While a bank dispute is running, your open orders and store balance are suspended pending its outcome; you can return to our process at any time.

How a dispute works

• Step 1 — your provider. Describe the problem in the order chat; most issues are fixed there within hours.
• Step 2 — us. Not resolved? Escalate via the Help section inside your order or the 24/7 live chat.
• Step 3 — review. The investigation takes 3–5 business days. We verify progress against the measurement rules above — in-game state first, then provider reports and time logs — and you see the assessment before the decision is final. The outcome arrives in your order chat and by email.
• Disagree with the outcome? Reply in the same thread and ask for a senior review — a different team member re-checks the evidence. This never limits your statutory rights or your right to contact your local consumer authority.

When to raise it. Tell us about a problem within 14 days of the order being marked complete — or of the promised delivery date, if nothing arrived. Later requests aren’t rejected automatically; they’re reviewed case by case, but in-game evidence goes stale fast, so sooner is stronger.

Your legal rights

If you’re a consumer in the EU or UK, distance purchases come with a 14-day cooling-off right. Our services usually begin within that window: at checkout you ask us to start right away and acknowledge that the cooling-off right ends once the order is fully delivered. Cancel before that, and you pay proportionally for what’s been delivered — the rest comes back under the rules above.

Nothing on this page reduces rights that your local consumer law makes mandatory. Where the law gives you more than this policy — the law wins. This policy is part of our Terms of Service, which state the governing law.

Price changes

Our prices move with in-game supply and demand. If the price of a service drops after your purchase, the difference isn’t refunded — though we sometimes credit a goodwill bonus in Leprecoins at our discretion.

Policy updates

The version of this policy in force when you placed your order is the one that applies to that order. We announce material changes on this page with their effective date; the “Last updated” date above always reflects the current version.

Contact us

Questions about a refund? Write to [email protected] or open the 24/7 live chat — the chat bubble in the corner of any page.

Refund FAQ

Can I get a refund if my boost hasn’t started?

Yes. Unstarted orders are always refunded 100% — instantly as store credit or back to your payment method, your choice. No review, no fees, and changing your mind is a valid reason.

How long does a Leprestore refund take?

Store credit lands instantly. Money refunds are issued within 14 days of the decision — usually the same day — and banks typically post them within 7–14 business days.

Do I have to accept store credit instead of money?

No. Money back to your original payment method is always available and is the default. Credit is an optional faster route — and even then, the unspent part can be converted to a money refund within 30 days.

What if my order is partially completed?

Published floors apply: up to 30% done — at least 70% back; 31–50% — at least 50%; 51–70% — at least 30%. Over 70% we finish the order instead. Zero verified progress refunds 100% even if the order technically started.

Can I get a refund on a crypto payment?

Yes. A blockchain payment can’t be reversed automatically, so our team handles crypto refunds manually — we agree the route with you in chat and refund the fiat value of your payment captured at purchase. Prefer instant? Take it as Leprestore balance credit instead.

What happens if Leprestore cancels my order?

You get 100% back — or a proportional refund of the undelivered part if you keep what was delivered, or free completion later if you’d rather wait. The partial-refund ladder never applies when the cancellation is on our side.