Leprestore Refund Policy

1. General Provisions

All refund decisions are made at Leprestore’s sole discretion. Each case is evaluated individually to ensure fair resolution.

2. Refund Methods & Processing Time

Refunds are processed in two stages:

1. Leprestore Balance Credit: Funds are first returned to your Leprestore account balance for immediate reuse.
2. Original Payment Method: Upon request, funds can be transferred back to your original payment method within 7–14 business days after approval, depending on your payment provider.
3. Refund in cryptocurrencies is NOT available. There is no mechanism allowing this operation to proceed. All crypto-based orders can only be refunded to your account balance via Leprecoins.

3. Eligible Refund Scenarios

You may request a refund if:

• Your order was canceled.
• Services were undelivered or severely deficient (verified by Leprestore).
• A dispute was resolved in your favor by our support team.

Service-Specific Grounds:

• Digital Goods:
  • Undelivered or incomplete items.
  • Fraudulent or improperly obtained goods (e.g., banned in-game currency).
• Account Services:
  • Unauthorized account modifications.
  • Service-related penalties (e.g., bans due to provider actions).

4. Partial Refunds for Started Orders

If work on your order has begun but not been completed:

• 0-30% completed: Up to 70% refund
• 31-50% completed: Up to 50% refund
• 51-70% completed: Up to 30% refund
• 71-100% completed: No refund available

Completion percentage is determined by:

1. Service provider progress reports
2. Verifiable in-game progress
3. Time elapsed vs estimated completion time

5. Non-Refundable Situations

Refunds are not granted for:

• Buyer errors (e.g., accidental purchases of delivered services).
• Chargebacks initiated without prior contact with Leprestore support.
• Price fluctuations post-purchase.
• Account penalties caused by buyer misconduct (e.g., cheating).
• Orders completed beyond 70% (see Partial Refunds section).

6. Dispute Resolution

Before requesting a refund:

1. Contact the service provider (if applicable) to resolve issues amicably.
2. Escalate to Leprestore Support via:
   • The “Help” section on your order page.
   • Live chat at LepreStore

7. Arbitration Process

For unresolved disputes:

• Our team investigates within 3–5 business days.
• Completion percentage verified before refund determination
• Possible outcomes:
  • Full/partial refund to your balance (according to completion %)
  • Denial with a detailed explanation.

8. Refunds to Payment Method

• Rules:
  • Refunds are issued only to the original payment source.
  • No processing fees—you receive the exact amount paid.
• Timing: 7–14 business days after approval.

9. Pricing Policy

Prices may change due to market conditions. Leprestore does not compensate for post-purchase price drops but may offer goodwill perks (e.g., bonus Leprecoins).

10. Policy Updates

This policy may be revised periodically. Check our site for updates.

Contact Support:

• Email:  [email protected]
• Live Chat: Available 24/7 on our website.