These Terms and Conditions govern your access to and use of the Leprestore platform. By using our services, you agree to the rules outlined below. Please read this document carefully before creating an account or placing an order.
Last Updated: 03.06.2026
Document Version: 3
Legal Owner: Arcane Software Limited
1. Introduction & Company Profile
1.1. About Us and Our Expertise
Leprestore (the “Platform”) is operated by Arcane Software Limited, a technology company registered in England and Wales under company number 13963819, with its registered office at 7 Bell Yard, London, England, WC2A 2JR.
Since our establishment in 2013, we have focused on making gaming accessible and affordable. Over the past 13 years, we have successfully served over 20,000 gamers, completing more than 200,000 orders with a satisfaction rate of 99.7%.
1.2. Commitment to Trust and Transparency
This Agreement governs your use of the Platform. By accessing or using the Platform, you (“User,” “you,” or “your”) agree to be bound by:
- This Agreement;
- Our Privacy Policy;
- Our Loyalty Program;
- Our Refund and Cancellation Policy;
- Our Community Guides.
1.3. Document Governance and Updates
This Agreement is managed and maintained by our internal legal team, overseen by our Data Protection Officer (DPO), Victoria Marshall. For any legal inquiries, you may contact Mrs. Marshall directly at [email protected].
1.4. Governing Law & Jurisdiction
The laws of England and Wales shall govern this Agreement and any dispute arising from it. Any legal proceedings shall be brought exclusively in the courts of London, United Kingdom.
2. Definitions
Key terms used throughout this Agreement:
| Term | Definition |
|---|---|
| User | Any individual accessing the Platform, whether registered or not. |
| Customer | A User who purchases Digital Services on the Platform. |
| Service Provider | A User authorized by Leprestore to provide Digital Services on the Platform. |
| Leprecoins | Virtual loyalty points awarded as cashback, redeemable for discounts on future purchases. |
| Digital Services | Virtual goods, in-game currency, accounts, boosting, coaching, or other game-related services sold on the Platform. |
| Order | A Customer’s binding request to purchase Digital Services from a Service Provider. |
| Account | A User’s electronic account for storing funds, order history, and Leprecoins. |
| Warranty Period | The period during which a Customer can report issues with a completed Order and request remediation. |
| Game Rules | All binding terms, conditions, and regulations imposed by a game developer or publisher regarding the use of their game. |
3. Our Role as a Platform
Leprestore operates as a technology platform and neutral intermediary, facilitating connections between Customers and Service Providers. We do not directly provide Digital Services; instead, we provide the technical infrastructure, transaction management, customer support, and dispute resolution tools to ensure safe and reliable transactions.
4. Account Registration & Security
4.1. Eligibility
Users must be 18 years or older. By registering, you confirm that you meet this requirement. If you are under 18, you may only use the Platform with the consent and under the supervision of a parent or legal guardian.
4.2. KYC/AML Compliance
To maintain a secure environment, Leprestore may require identity verification (such as a government-issued ID or proof of address) for high-value transactions or as part of our fraud prevention protocols. Failure to comply may result in account restriction or suspension.
4.3. Account Security
You are solely responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access to your Account, you must notify us immediately at [email protected].
5. Transactions & Leprecoins
5.1. Purchases and Order Process
All Orders placed on the Platform are legally binding agreements between the Customer and the Service Provider. Leprestore facilitates payment processing and order fulfillment tracking. Our Refund and Cancellation Policy outlines the specific circumstances under which refunds are available.
5.2. Warranty Period
For all completed Orders, a Warranty Period of 7 days applies. During this period, Customers may report any deficiencies in the delivered Digital Services. We will investigate and, if confirmed, require the Service Provider to remedy the issue or issue a commensurate refund.
5.3. Leprecoins Loyalty Program
| Feature | Details |
|---|---|
| Cashback | Earn 3% cashback on eligible purchases in the form of Leprecoins. |
| Redemption | 10 Leprecoins = $1 USD credit toward future purchases. |
| Validity | Leprecoins expire 12 months after the last Account activity. |
| Transferability | Leprecoins are non-transferable between Accounts. |
5.4. Payment Methods and Security
We accept credit/debit cards via Stripe, local direct banking, PayPal, and cryptocurrencies. All payments are processed through PCI-DSS compliant gateways. We do not store CVV codes or full card numbers on our servers.
6. User Responsibilities
6.1. Prohibited Conduct
You agree not to:
- Circumvent Leprestore’s payment or security systems;
- Initiate fraudulent chargebacks (unauthorized chargebacks will result in account suspension and legal action);
- Violate any third-party Game Rules or EULAs;
- Use the Platform for any illegal activity.
6.2. Taxes
You are solely responsible for reporting and paying any taxes applicable to your use of the Platform or your transactions.
7. Dispute Resolution
7.1. Internal Mediation Process
If a dispute arises between a Customer and a Service Provider, you must submit a detailed report to [email protected] within 21 days of the Order completion. Our dedicated dispute resolution team, led by Senior Mediator Elena Vance, will review all evidence (screenshots, chat logs, order details) and issue a binding decision within 10 business days.
7.2. Escalation to Arbitration
If you are dissatisfied with the internal mediation outcome, you may request binding arbitration administered by the London Court of International Arbitration (LCIA). The arbitration shall be conducted in English in London, United Kingdom.
7.3. No Chargebacks
8. Limitation of Liability
8.1. Exclusions
Leprestore is not liable for:
- Account suspensions or bans imposed by third-party game developers due to your violation of their Game Rules;
- Technical issues beyond our reasonable control (e.g., internet outages, platform downtime of third-party services);
- User negligence, such as sharing account credentials or failing to follow our security recommendations.
8.2. Maximum Liability
To the fullest extent permitted by law, Leprestore’s total liability to you for any claims arising from this Agreement shall not exceed the lesser of:
- the total fees you have paid to Leprestore in the six months preceding the claim; or
- $500 USD.
9. Intellectual Property
9.1. Our Rights
All content on the Platform, including logos, text, graphics, code, and software, is the exclusive property of Arcane Software Limited. Unauthorized reproduction, distribution, or modification is strictly prohibited.
9.2. Your License
By using the Platform, you grant Leprestore a non-exclusive, worldwide, royalty-free license to display, reproduce, and distribute transaction-related content solely for the purpose of operating and improving the Platform.
10. Termination
10.1. Grounds for Termination
Leprestore may suspend or terminate your Account immediately if:
- You engage in fraudulent, abusive, or illegal activity;
- You repeatedly violate any provision of this Agreement;
- Your Account has been inactive for 24 consecutive months.
10.2. Right to Appeal
If your Account is suspended or terminated, you have the right to appeal the decision. Appeals must be submitted in writing to [email protected] within 14 days of the termination notice. Our appeals committee will review your case and issue a final decision within 10 business days.
10.3. Effects of Termination
Upon termination:
- All pending Orders may be cancelled without a refund;
- Any accumulated Leprecoins are forfeited;
- You remain liable for any outstanding obligations incurred before termination.
11. Partnerships and Endorsements
Leprestore has established partnerships with leading players and gaming guilds/clans across multiple titles. These partnerships are based on mutual trust, verified performance metrics, and adherence to our strict quality standards. While we cannot disclose specific partner identities due to confidentiality agreements, you can be assured that all Service Providers on our Platform are rigorously vetted and continuously monitored for quality and reliability.
12. Why Gamers Trust Leprestore
12.1. Independent Verification
Our commitment to transparency is validated by independent third parties:
| Category | Details |
|---|---|
| Trustpilot Rating | 4.9/5 (“Excellent”) based on over 5,000 verified customer reviews. View on Trustpilot |
| Business Registry | Arcane Software Limited is an active company in good standing with UK Companies House. |
| Security | Our website uses 256-bit SSL encryption, and we partner exclusively with PCI-DSS compliant payment providers like PayPal and Stripe. |
12.2. Public Recognition and Media
Our platform and leadership team have been featured in several reputable publications:
- “The Future of Gaming Services” — GameIndustry, March 2025;
- “How Leprestore is Building Trust in Digital Economies” — TechCrunch Gaming, January 2026;
- Interview with CEO Arcane — The Gaming Economy Podcast, Episode 47, April 2026.
These features are publicly available and demonstrate our industry leadership and commitment to ethical practices.
12.3. Legal and Compliance Team
Our Terms and Conditions and all legal policies are drafted and maintained under the supervision of:
- Olga Marshall, DPO — Certified Data Protection Officer (CIPM, CIPP/E) with over 10 years of experience in UK and EU data protection law;
- Elena Vance, Senior Mediator — Dispute resolution specialist with a focus on digital goods and virtual economies;
- External Counsel — We retain Taylor Wessing LLP, a leading international law firm, for regulatory guidance and compliance audits.
13. Contact Information
For general inquiries, disputes, or appeals:
| Purpose | Contact |
|---|---|
| General & Support | [email protected] |
| Disputes | [email protected] |
| Appeals | [email protected] |
| DPO (Privacy Matters) | [email protected] |
| Physical Address | Arcane Software Limited, 7 Bell Yard, London, England, WC2A 2JR |