Trust & Safety

Last updated: 13 Oct, 2026 · Store operating since 2013

The short version

• Since 2013 — 150,000+ orders, 300,000+ boosts, 15,000+ customers.
• Real company: Arcane Software Limited, registered in the UK — name, address and company number are public.
• Independent reviews: 5,000+ on Trustpilot, 4.9 TrustScore — we can reply there, but can’t edit or delete them.
• Published refund rules: fixed floors, not “at our discretion” — see the Refund Policy.
• Payments through Stripe (PCI DSS Level 1); your card number never reaches our servers.
• Order verification is explained, not sprung on you: if anti-fraud flags an order, we may ask for an ID photo and a masked card photo — or cancel with a 100% refund if you’d rather not. See Order verification.
• Account safety by design: selfplay shares no login at all; piloted logins are access-limited and deleted after the order.
• Honest about risk: boosting isn’t endorsed by game publishers — we say so out loud, below.

Who’s behind the store

The Leprestore store has operated since 2013. It is run today by Arcane Software Limited — a UK-registered company: 7 Bell Yard, London WC2A 2JR, Company No. 13963819. Name, address and number are public record. Support works 24/7 — the live chat on every page, or support@leprestore.com.

How your money is protected

• Refund rules are published numbers, not discretion. An unstarted order refunds 100%. A started order with zero verified progress — 100%. Partial progress — floors of at least 70% / 50% / 30%; past 70% we finish the order. Full rules: Refund Policy.
• If we cancel, you never pay for undelivered work: before work starts — 100% back; mid-order — your choice of a proportional refund of the undelivered part, a full refund if the delivered part is of no use to you, or free completion later.
• Requesting a refund pauses your order immediately — progress is frozen while we review.
• Disputes are reviewed in 3–5 business days; money refunds are issued within 14 days with zero fees, back to your original payment method.
• Card payments are processed by Stripe, a PCI DSS Level 1 certified processor — your card number travels encrypted from your browser straight to Stripe and never reaches our servers.

Order verification

When our anti-fraud screening flags an order, we check it manually before any work starts. This is how stolen cards are stopped before they pay for boosts — and here is exactly what it involves:

• When it happens. Stripe Radar signals plus a manual review — for example, the card’s country doesn’t match where the order is placed from, several cards are tried in a row, or a large first order. We don’t publish exact thresholds: that would only help fraudsters.
• What we ask for. A photo of a government-issued ID and a photo of the card used for the order, with everything covered except the last 4 digits — enough to confirm the card is yours. We never ask for the full card number, the CVV/security code or your online-banking login.
• How the photos are handled. Only our anti-fraud staff see them; they’re deleted right after the check, within 7 days at most, and never passed to your provider (booster).
• Your order meanwhile. It’s on hold — no work starts until the check is complete.
• If you’d rather not verify — or the order can’t be verified. We cancel it and refund 100% to your original payment method, with zero fees (crypto: processed manually, at the fiat value captured at purchase). A flagged order is always either delivered or refunded — never kept.

The legal basis is Section 4.2 of our Terms & Conditions; how the data is treated is in the Privacy Policy. Questions about a check — the 24/7 live chat or support@leprestore.com with your order number.

How your account stays safe

• Selfplay shares nothing. Wherever a service offers selfplay, you play your own character — no login shared, zero sharing risk.
• Piloted logins are contained. Access to the login you share is limited to your assigned provider (booster) and the staff handling your order; we delete it once the order completes, is cancelled or refunded. Always change your password after a piloted order.
• Sessions follow the agreed schedule. The play schedule agreed in your order chat is the record we hold your provider to — if a login ever happens outside it, report it and we treat it as a violation.
• What we pass to your provider: your character, server, order options and schedule — never your payment details, email or real name. Anything you type in the order chat, your provider can read (details: Privacy Policy).

Honest about the risks

Game publishers don’t endorse boosting: account sharing is against most games’ terms of service, and some publishers restrict paid boosting even without sharing. We won’t pretend the risk is zero, and we won’t quantify it — publishers don’t publish enforcement data, so nobody honestly can. What we offer instead are two commitments:

• if your account receives a penalty caused by our service, the Refund Policy covers it — report it within 14 days;
• selfplay options exist exactly for customers who want no account-sharing risk at all.

Reviews on Trustpilot

Our 5,000+ reviews — a 4.9 TrustScore — live on Trustpilot — we can reply to reviews there, but we can’t edit or delete them ourselves. When a review criticizes us, we don’t try to get it taken down — we answer it. Two rules our team works by:

• We never ask anyone to remove or change a review — not in exchange for a refund, a discount or anything else.
• Every 1–2★ review gets a reply within 48 hours — saying what we did about it, not just that we’re sorry.

Your data

We collect the minimum needed to run your orders and never sell it. Payments run through Stripe; we never pass your provider your payment details, email or real name — and anything you choose to type in the order chat, they can read. The full breakdown, including retention and your rights, lives in the Privacy Policy.

Providers (boosters)

Orders are carried out by providers (boosters) working under rules we set — schedule discipline, no forbidden software, conduct with your account — and violating them has consequences up to removal from the platform. You talk to your provider directly in the order chat, but your contract — and your refund — is always with Leprestore, not with the individual provider.

If something goes wrong

The same three-step path as everywhere on the store: describe the problem in the order chat; escalate via the Help section or the 24/7 live chat; our team reviews the case in 3–5 business days, and you can ask for a senior review if you disagree with the outcome. Nothing on this page limits your statutory consumer rights.

Trust & Safety FAQ

Is Leprestore legit?

Yes. The Leprestore store has operated since 2013, completed 150,000+ orders for 15,000+ customers, holds 5,000+ reviews on Trustpilot with a 4.9 TrustScore, is run by a UK-registered company (Arcane Software Limited, Company No. 13963819), processes payments through Stripe and publishes fixed refund rules.

Is boosting safe for my account?

Honestly: account sharing is against most games’ terms of service, and no boost is entirely risk-free. What we control, we contain: selfplay services share no login at all; piloted logins are limited to your assigned provider and the staff handling your order, deleted after the order, and sessions follow the schedule agreed in your order chat. If a penalty is ever caused by our service, the Refund Policy covers it.

Can I get banned for buying a boost?

We won’t pretend the risk is zero, and we won’t quantify it — publishers don’t publish enforcement data. Selfplay options carry no account-sharing risk, and a penalty caused by our service is covered by the Refund Policy — report it within 14 days.

Are Leprestore reviews real?

Our reviews live on Trustpilot, an independent platform where customers post them: we can reply, but we can’t edit or delete them ourselves. Criticism gets answered, not hunted down: we never ask anyone to remove or change a review, and every 1–2★ review gets a reply within 48 hours.

Why did you ask for my ID?

Your order was flagged by our anti-fraud screening — usually by a mismatch such as the card’s country versus where the order was placed. We ask for a photo of your ID and a photo of the card with everything covered except the last 4 digits, confirm the card is yours, and delete the photos within 7 days at most. We never ask for the full card number or the CVV. Prefer not to verify? We cancel the order and refund 100%.

My order was flagged as fraud — what now?

Your money isn’t lost: a flagged order is put on hold, and it is always either delivered or refunded. Complete the verification and work starts; or tell us you’d rather not — we cancel the order and refund 100% to your original payment method with zero fees. Ask in the 24/7 live chat or email support@leprestore.com with your order number.

What happens if my order fails?

The Refund Policy applies: not started — 100% back; started with zero verified progress — 100%; partially done — floors of at least 70/50/30% by verified progress; over 70% — we finish the order. If we cancel, you choose: a proportional refund of the undelivered part, a full refund if the delivered part is of no use to you, or free completion later.

How long do refunds take?

Store credit is instant. Money refunds are issued within 14 days of the decision with zero fees; banks typically post them within 7–14 business days.

Is it safe to buy gold or items?

If currency or items you purchased are removed or banned before delivery, the Refund Policy covers it in full. The risk is not zero and we don’t claim otherwise — the protection is the published rules, not a promise of invisibility.

Who actually does my boost?

A provider (booster) working under our rules. You talk to them in the order chat, but the contract, the data protection and the refund are always with Leprestore, not the individual provider.